Navigate to Transaction >> Credit transaction >> Insurance write off
If user is working with a patient "Patient Write Off Transaction" will be loaded else patient search pop up will open. Enter patient no# or patient name or SSN. Based on entered text patient list will be displayed. Select the required patient.
Enter Payment Details and Click "Submit". Against charges where posted amount is 0 balance will be updated as patient amount/Copay.
Notice balance has got updated in copay against charges where 0 amount was posted.